SaaS & Private DeploymentSaaS & Private Deployment

下一代 AI 智能客服系统
SaaS订阅与私有化双轨驱动 Next-Gen AI Chat System
SaaS Cloud & Private Deployment

提供开箱即用的企业级云端算力，5 分钟接入全球流量网络；同时支持 100% 独立私有化部署，将数据与底层代码彻底掌握在自己手中，完美匹配所有商业形态。 Offers ready-to-use cloud power to connect your global traffic in 5 minutes; while also supporting 100% independent private deployment, keeping data entirely in your hands.

免费创建云端租户Create Cloud Tenant
Multimodal AI VisionMultimodal AI Vision

不仅读懂文字
更能“看懂”图片 Reads Text,
Understands Images

集成了先进的视觉大模型。客户发来产品截图，AI 机器人瞬间识别型号并回复报价。支持站点级 AI 开关，文本问答与视觉识别双引擎驱动。 Integrated with advanced Vision LLMs. Customers send product screenshots, and the AI instantly identifies models and quotes prices.

体验 AI 能力Experience AI
Omnichannel MatrixOmnichannel Matrix

全渠道自定义悬浮矩阵
把公域流量变成私域资产 Custom Omnichannel Matrix
Turn Traffic into Assets

不要把客户局限在单一网页聊天中。一键挂载 WhatsApp、Telegram、电话等全球主流沟通渠道，自定义您的立体获客网络。 Don't limit customers to web chat. One-click mount WhatsApp, Telegram, Phone, and other mainstream channels.

查看引流方案View Solutions
Global Smart RoutingGlobal Smart Routing

GeoIP 全球智能分流
跨越国界的精准匹配 GeoIP Smart Routing
Precise Borderless Matching

内置双通道 GeoIP 引擎。自动识别访客国家，美国客户分给英语组，巴西客户分给葡语组。支持固定绑定与随机轮询，让专业的人接待对的客。 Built-in dual-channel GeoIP engine. Automatically identifies visitor countries: US to English team, Brazil to Portuguese team.

立即配置规则Configure Rules
Data SovereigntyData Sovereignty

数据资产绝对私有化
拒绝高昂且不安全的平台绑架 Absolute Data Privacy
Reject Unsafe Platform Lock-in

除了便捷的 SaaS 版本，我们也为您提供源码级私有化部署服务。您的聊天记录、客户名录、商业话术将永久保存在您指定的服务器中，实现资产 100% 隔离可控。 In addition to SaaS, we offer private deployment services. Your chat history, client lists, and scripts will be permanently saved on your servers.

查看私有化方案Private Solutions
Core AdvantagesCore Advantages

重塑全球获客体验Reshape Global Acquisition

基于实战痛点研发，这五大独家黑科技，无论是 SaaS 调用还是私有化安装，都是您提高转化率的终极武器。 Developed based on real combat pain points, these 5 exclusive technologies are your ultimate weapons for conversion, whether via SaaS or Private deployment.

全息 3D 数据驾驶舱Holographic 3D Cockpit

告别枯燥的 Excel 表格。ViGo 将您的业务数据转化为好莱坞科幻级的 3D 可视化大屏。支持 ECharts GL 技术，流畅渲染全球业务热力图。 Say goodbye to boring spreadsheets. ViGo transforms your business data into a Hollywood sci-fi 3D visualization screen using ECharts GL.

实时流水监控Real-time Monitoring

滚动展示最新访客 IP、地区与时间，让您看到流量的脉动。Scrolling display of the latest visitor IP, region, and time.

多维数据聚合Multi-dimensional Data

一屏掌握今日访问量、在线席位、客户设备分布等核心指标。Master core metrics like daily visits, online agents, and device distribution on one screen.

3D Cockpit

多模态 AI 视觉接管Multimodal AI Vision

传统的 AI 客服只能回答文字。ViGo 的 AI 引擎拥有“视觉”，可以识别客户发送的产品图片，自动匹配库中商品进行报价，彻底解放夜间人工。 Traditional AI only answers text. ViGo's AI has "vision" to recognize product images sent by customers, auto-matching and quoting.

以图搜品能力Image-to-Product Search

精准识别产品外观、型号、规格参数，自动生成并回复报价单。Accurately identify product appearance and specs, auto-generating quotes.

企业 RAG 知识库Enterprise RAG Base

基于私有文档生成专业回答，有效杜绝 AI 出现“胡言乱语”。Generate professional answers based on private documents, preventing AI hallucinations.

AI Vision

全渠道自定义悬浮矩阵Omnichannel Matrix

不要把客户的沟通路径局限在单一网页聊天中。系统支持在前端灵活配置 WhatsApp、Telegram、电话等多种悬浮联络方式，构建全方位的获客触点。 Don't limit paths to a single web chat. Flexibly configure WhatsApp, Telegram, Phone, etc., to build comprehensive touchpoints.

无限引流渠道挂载Unlimited Channels

支持挂载全球各大主流社交平台，将公域流量丝滑引入私域流量池。Support major global social platforms, directing public traffic to private pools.

高自由度 UI 定制High UI Customization

随心在后台配置图标的样式、主色调及入场动效，完美契合品牌调性。Freely configure icon styles, colors, and animations to match your brand.

Omnichannel Matrix

GeoIP 全球智能分流GeoIP Smart Routing

内置双通道 IP 识别引擎。自动判断访客国家：美国访客分给英语组，巴西访客分给葡语组。支持固定绑定，熟客自动找回上次接待的专属客服。 Built-in dual IP engines. US visitors go to the English team, Brazil to the Portuguese team. Returning customers find their previous agents.

国家映射规则Country Mapping Rules

后台可视化配置 "国家 -> 专属客服组" 的自动绑定关系。Visual backend configuration for "Country -> Agent Group" bindings.

指定客服 URL 追踪URL Agent Tracking

支持通过推广链接参数直接指定接待人员，完美契合广告投放场景。Specify agents via URL parameters, perfect for ad campaigns.

Global Routing

Android 原生双通道保活Android Native Keep-Alive

彻底解决安卓系统杀后台的行业痛点。采用 WebSocket 长连接 + 原生 Service 守护进程，确保 APP 在锁屏、黑屏状态下依然能收到新消息通知。 Solve the industry pain point of Android killing background apps. WebSocket + Native Service ensures notifications even on locked screens.

原生 Service 守护Native Service Daemon

系统底层级进程守护，极大地降低被系统查杀的概率，确保持久在线。OS-level process daemon greatly reduces kill probability.

网络断线自动重连Auto Reconnection

遭遇网络波动断开后，自动在毫秒级恢复重连，无需人工手动刷新重启。Millisecond auto-reconnect upon network fluctuation, no manual refresh needed.

Android Native App
Architecture & SecurityArchitecture & Security

混合架构技术全景Hybrid Architecture Panorama

兼顾 SaaS 云端的便利性与私有化部署的安全性。16 大底层核心模块，为您提供真正的企业级技术保障。 Balancing SaaS convenience with private deployment security. 16 core modules provide true enterprise-grade technical guarantees.

开箱即用 SaaS 云端Ready-to-use SaaS

注册即分配专属租户空间，无需配置服务器环境，零技术门槛立刻开始使用。Register to get a dedicated tenant space. Zero tech threshold to start using instantly.

100% 独立私有化部署Private Deployment

支持将整套系统打包部署至您的独立服务器，数据物理隔离，无视平台限制。Deploy the entire system to your own server for absolute physical data isolation.

无限多站点管理Unlimited Sites

一套系统可接入 N 个网站，不同网站数据互相独立，支持自定义 SiteKey。One system, N websites. Data is isolated with custom SiteKeys.

异步 WebSocketAsync WebSocket

基于非阻塞框架的高性能长连接，消息毫秒级直达，单机轻松承载万人并发。High-performance async communication, handling 10k+ concurrent users smoothly.

JS 极速无痕接入Quick JS Integration

提供轻量级 JS 脚本，一行代码嵌入任何网页，且支持全端自适应。Lightweight JS script embeds into any page with one line of code.

独立个性化装修Independent Styling

为每个站点自定义品牌主题色、客服头像、欢迎语及界面UI样式。Custom brand colors, avatars, and greetings for each site.

团队快捷回复库Quick Replies

后台预设常用专业话术库，客服一键发送，统一对外沟通口径，提高效率。Preset professional responses for one-click sending by agents.

客服 KPI 绩效考核Agent KPI Stats

精准统计每位客服的接待量、消息数与在线时长，管理全数据化。Accurately track agent workload, messages, and online duration.

全局会话历史审计History Auditing

永久保存所有聊天记录，管理员可随时按时间/IP 检索，杜绝飞单。Permanently save chats. Admins can search by time/IP to prevent fraud.

细颗粒坐席管理Agent Management

一键添加或删除坐席，灵活控制账号启停及强制在线/离线状态。Easily add/remove agents, control status and online states.

智能防刷防火墙Anti-Spam Firewall

内置 IP 黑名单与高频词拦截机制，防止恶意脚本机器人耗尽您的 AI 算力。Built-in IP blacklist and frequency limits to prevent bots from draining AI tokens.

数据私有化备份Data Backup

后台支持一键完整打包备份数据库，并下载到本地作为安全存档。One-click complete database backup and local download.

访客 360° 画像Visitor Profiling

静默抓取访客真实 IP、国家位置、设备系统、浏览器及访问来源页。Silently capture real IP, country, device, browser, and referrer.

离线留资引流引擎Offline Lead Gen

当全员客服不在线时，自动引导访客留下 WhatsApp 或邮箱以防流失。Auto-guide visitors to leave WhatsApp/Email when agents are offline.

富媒体双向传输Rich Media Transfer

对话框全面支持发送图片、表情包及办公文档，文件自动分类管理。Support sending images, emojis, and docs with auto-classification.

CORS 跨域安全策略CORS Security

支持配置严苛的允许域名白名单，防止您的客服组件被他人恶意盗用。Configure strict domain whitelists to prevent widget theft.

License & Subscription PlansLicense Plans

选择适合您的商业模式Choose Your Business Model

提供灵活的 SaaS 云端按年订阅，或选择一步到位的独立私有化买断部署。 Offering flexible SaaS cloud annual subscriptions, or choose a one-time independent private deployment.

🚀 灵活选择：以下所有版本功能，均支持「SaaS云端免部署」或「独立服务器私有化买断」 🚀 Flexible Choice: All plans support both "Cloud Hosted SaaS" and "Independent Private Server Buyout"
基础运营版Standard Edition
¥1,980/年
适合起步阶段的个人卖家或小微团队。For individuals or small teams starting out.
  • 3 个坐席账号3 Agent Accounts
  • 1 个接入站点1 Connected Site
  • 网页版工作台Web Workspace
  • 基础随机分配Basic Random Routing
  • 悬浮图标矩阵Floating Matrix
  • 安卓 APP 客户端Android Native App
  • AI 智能机器人AI Chatbot Engine
免费注册体验Start Free Trial
旗舰商业版Flagship Edition
全功能解锁Full Features Unlocked
¥6,980/年
解锁极致获客能力，支持无限坐席与多站矩阵。Unlock ultimate acquisition power, unlimited agents & sites.
  • 无限坐席 / 无限站点Unlimited Agents & Sites
  • AI 视觉 + 文本 双引擎AI Vision + Text Engine
  • 全渠道自定义悬浮矩阵Custom Omnichannel Matrix
  • Android 原生保活 APPAndroid Keep-Alive App
  • 3D 全息数据驾驶舱3D Holographic Cockpit
  • 全球 GeoIP 智能路由分流GeoIP Smart Global Routing
  • 彻底去除官方版权 / 自由 OEMRemove Copyright / Free OEM
  • 尊享专属技术支持 + 数据备份VIP Tech Support & Backup
立即开通旗舰版Get VIP License
企业专业版Pro Edition
¥3,980/年
适合成长型外贸企业，支持团队协作。For growing businesses, supports team collab.
  • 10 个坐席账号10 Agent Accounts
  • 5 个接入站点5 Connected Sites
  • AI 文本机器人AI Text Chatbot
  • 全渠道自定义悬浮矩阵Omnichannel Matrix
  • 手机网页版深度适配Mobile Web Adapted
  • 包含基础版所有功能Includes Standard Features
  • 视觉 AI (看图识物)Vision AI (Image Gen)
开通专业版Select Pro

常见问题解答Frequently Asked Questions

您关心的每一个细节，我们都已准备好答案。Every detail you care about, we have an answer ready.

SaaS 云端 vs 私有化部署SaaS vs Private Deployment

SaaS 版和私有化部署有什么区别？Difference between SaaS and Private?
SaaS 版无需您购买服务器，注册即用，由官方提供算力与运维，按年付费。私有化部署则是将系统完整安装在您自己的服务器上，数据绝对物理隔离，通常为一次性买断+部署费模式。SaaS requires no servers, ready to use, billed annually. Private deployment installs the system on your own servers for absolute data isolation, usually a one-time buyout.
如果选择私有化，服务器配置要求高吗？Server requirements for Private?
要求极低。得益于纯 PHP + ReactPHP WebSocket 轻量化架构，普通的 2核 4G 服务器即可流畅承载千人并发，完美兼容 Linux (推荐宝塔面板)。Very low. Thanks to the pure PHP + ReactPHP WebSocket architecture, a standard 2-core 4G server handles 1000+ concurrency smoothly.
部署前需要准备什么域名？What domain is needed?
仅需准备一个子域名（如 chat.yourdomain.com）并配置 SSL 证书（https），以满足浏览器对麦克风、摄像头和 WebSocket 的安全要求。Just prepare a subdomain (e.g., chat.yourdomain.com) and configure an SSL certificate (https) to meet browser security requirements for WebSockets.
私有化版本提供完整源代码吗？Is full source code provided?
为保护知识产权，基础私有化版本核心代码加密。如果您是大型企业或代理商，需要进行二次开发，请联系客服获取“商业开源授权版”报价。Core code is encrypted to protect IP. If you need secondary development, please contact us for the "Commercial Open Source License" pricing.

AI 人工智能与接管AI Artificial Intelligence

AI 功能需要给你们额外付费吗？Is there an extra fee for AI?
不需要。只需在后台填入您自行申请的 OpenAI / DeepSeek API Key。产生的 Token 费用由您与提供商直接结算，我们绝不抽成。No. Just enter your own API Key in the backend. You pay the provider directly for token usage.
AI 真的能看懂图片吗？Can AI really see images?
是的。旗舰版原生支持调用最新的“多模态视觉大模型”。当访客发来产品截图时，AI 能分析图片颜色、款式并给出专业报价。Yes. The Flagship Edition supports Multimodal Vision LLMs. When visitors send product screenshots, AI analyzes color, style, and provides quotes.
如何让 AI 懂我公司的业务？How to train AI on my business?
后台提供 Prompt 提示词配置，支持 RAG 逻辑。您可以录入企业产品介绍、价格表等文档，AI 会依据这些知识回复，杜绝胡言乱语。The backend provides Prompt configuration supporting RAG logic. Input your enterprise docs, and AI will reply based on them, preventing hallucinations.
能只在夜间开启 AI 吗？Can AI be active only at night?
完全可以。系统底层逻辑是：当人工客服在线时，AI 静默；当所有人离线（如夜间）时，AI 自动接管对话。您也可以在站点配置里强控开关。Absolutely. Logic: AI stays silent when human agents are online. When all are offline, AI takes over. You can also manually toggle it per site.

客户端功能与 APP 体验Client App Experience

悬浮矩阵支持哪些社交软件？Supported matrix platforms?
100% 自定义。您可以自行上传 WhatsApp, Telegram, Line, Skype 或独立站链接的图标，并自由填入跳转协议，无数量限制。100% customizable. Upload icons for WhatsApp, Telegram, Line, Skype, etc., and enter link protocols without quantity limits.
安卓 APP 为什么能保证“保活”？How does Android App Keep-Alive work?
底层使用了“原生 Service 守护进程”双通道技术。只要给 APP 开放自启动和无限制电池优化，即使清理内存也能收到提醒。Uses "Native Service Daemon" dual-channel tech. With auto-start and unrestricted battery permissions, you receive alerts even if memory is cleared.
“多站点”是怎么管理的？How are "Unlimited Sites" managed?
在后台添加站点，自动生成专属 SiteKey 的 JS 代码。贴进不同业务网站，聊天窗口会自动区分访客来源，客服工作台一目了然，绝不串线。Add unlimited sites in the backend to generate unique SiteKey JS scripts. Paste them into different websites; chats automatically separate by origin.
系统支持多语言和自动翻译吗？Support multi-language translation?
支持。前端界面自动检测访客浏览器语言并切换为中/英/日/韩/俄/西等。客服工作台可结合浏览器翻译插件实现丝滑的跨国交流。Yes. Front-end auto-detects browser language (EN/ES/RU/etc.). The agent workspace includes Google Translate APIs for 2-way translation.

系统安全与售后服务Security & Service

SaaS 云端的数据安全吗？Is cloud data secure?
我们采用租户 ID 绝对隔离技术，文件上传、聊天记录、客户名录在数据库和服务器物理层面均为硬隔离，不同租户之间数据互不可见。We use absolute Tenant ID isolation. Uploads, chats, and clients are strictly partitioned in the database. Tenants cannot see each other's data.
买系统之后，后期怎么更新迭代？How do updates work?
私有化版本集成 OTA 在线无缝升级模块。官方发布新功能或修复漏洞时，在后台点击“检查更新”即可自动拉取补丁并平滑升级。SaaS 版则由官方自动完成。Integrated OTA seamless upgrades for Private. Click "Check Update" in the backend. SaaS versions are automatically updated by us.
我不懂技术，私有化部署管安装吗？Do you provide installation help?
当然！购买私有化旗舰版，享有 VIP 专属技术支持，提供免费的远程一对一服务器装机部署服务，直到您的系统完美跑起来。Absolutely! Flagship Private users get VIP tech support, including free one-on-one remote server deployment services until your system is running perfectly.
购买商业授权支持开发票吗？Do you issue invoices?
可以。我们是正规科技企业，支持开具增值税普通发票或专用发票（需依法支付额外税点），请在支付前与客服人员确认开票信息。Yes. As a registered tech entity, we issue official VAT invoices (additional tax fees apply). Please confirm with customer service before payment.